Client Service Associate

Location: Indianapolis, IN

Divison: Sales

Direct Report: Inside Sales Manager

Employment Type: Salaried, Exempt

1 year sales, coordination and/or call center experience preferred
Familiarity with MS Office products and solid computer literacy
Self-motivated with excellent sales, customer service, presentation, communication, and problem-solving skills
Good working knowledge of ERP system
Excellent project management skills. Ability to manage details and tight deadlines
Understanding of branding and marketing

Heavy focus on seeking new customers by prospecting following company’s planned sales strategies and tactics
Meet minimum standards in sales, productivity, call monitoring, and performance management
Excellent customer service skills
Knowledge to source, quote, enter and invoice sales orders
Comfortable in soliciting business over the phone, for assigned “outbound calling” projects/”warm calling” and asking for referrals
Excel in working in a “team sales” environment, including aiding the team in various overall responsibilities
Ability to work in fast-paced environment
Detail oriented in all follow up and order processing tasks
Good at adapting to change and a strong willingness to learn
Ability to nurture existing clients and grow new relationship within your customer base
Partner with vendors to ensure quality of products, trends, negotiate pricing and ensure quality production and timely delivery of products
Work with assigned budgets and tight deadlines
Understand financial aspect of sales role, gross margins, sales reports, etc. Maintain profitability

Meet minimum department sales goals and activity levels on a monthly, quarterly, and annual basis
Keys and processes orders.
Maximize sales by offering cross sales and up sales.
Other job duties and projects as assigned.